August 2016

ENROL NOW

We know that sometimes, for a variety of reasons, some students enrolling in our course are unable to continue with their enrolment or complete their training. This can be due to circumstances beyond your control – such as illness or other unexpected situation – or because you change your mind.

For this reason we offer a range of options for you, at various stages throughout your student journey.

Before you enrol

Before you enrol in this course, we encourage all students to read the course information to ensure this course will meet your needs. In particular, we think that the information about the assessment and workload requirements, opportunities after graduation, and course suitability will help you make an informed choice.

After enrolling, you have a cooling-off period

If your application form is submitted prior to 5pm (AEST) at least 6 weeks before your course commences, you have a cooling-off period of 72 hours from the time you submit your application, to withdraw and cancel your enrolment without becoming liable for the full course fees.

If you withdraw your application during the cooling-off period, you will not be liable for the full course fees. Any fees paid by you to Baby in Mind will be refunded. A $60 administration fee will still be charged.

We cannot offer a cooling-off period if you enrol in your course less than 6 weeks before your course commences. And you become liable for your fees on submission of your enrolment form.

We will give you a refund in some situations:

We will issue you with a refund money you have paid to us if:

• The course is postponed or cancelled by Baby in Mind ; or
• Your application for enrolment is not approved; or
• You withdraw your application during the cooling-off period (less a $60 administration fee); or
• You withdraw from the course under the terms and conditions of our Money-Back guarantee (less student registration and material costs).

When we don’t issue refunds

Except when the cooling-off period or money-back guarantee applies, we do not issue refunds if you cancel, change your mind or do not attend or complete the course for any reason. This policy is strictly upheld.

ENROL NOW

Do we have a money-back guarantee policy?

Yes. Yes we do.

And here’s why:

If you have an interest in working with parents and babies, we’re confident we can offer you a course that will add depth and value to your work. If we’re so confident of this, you might be asking why need to have a money-back option?

Well…here’s the bottom line:

We want all of our students to feel like doing this course was one the best decisions you ever made. And at the same time, we also know that we can’t be everything to everyone all the time (that would just be silly, right?).

Our student feedback shows that by any measure (and certainly compared to the industry average) our course satisfaction rates are very high. You can check out our student transparency figures for yourself: the vast majority of our students have a high-level satisfaction with this course.

But just because most of our students love this course, it doesn’t mean you are “in the wrong” if you are one of the small number of students who doesn’t love it. Our experience is that it usually just means that this course is not right for you.

And we want all  of our students to be happy. We don’t think that any student in any course, any where, should have to risk money to do a course that isn’t useful or interesting to them on some level. We all know there’s nothing worse than paying for something, only to discover it’s not quite what you wanted.

What you may not know is that this sort of situation (although rare) leaves us feeling pretty miserable too. We thrive on knowing that all our students feel like they have got their money’s worth.

So, for this reason, (along with a whole bunch of other info to help you decide if this course is right for you, and an extensive range of student supports to help you resolve any issues), we also have a money-back guarantee policy

Here’s how our money-back policy works:

We will give your course fees back if:

• By lunch-time on the first day of your training you inform the trainer that you wish to withdraw from the course, and complete the course withdrawal form at the same time, and

• You have paid your course and membership/ student fees in full prior to commencement of your training, and

• You have attended and participated in the first morning of the course (9am – through to lunch time) – we don’t offer a money-back option if you are a “no show”, and

• Your course notes are returned to the trainer, in class, at the time you notify them of your withdrawal(*).

How much money we can refund:

If you withdraw from the course, in accordance with the terms and conditions above, we will refund your course fees in full.

Here’s some more information to help understand more about how our course and admin/ membership fees are worked out.

Overseas students

Baby in Mind is not accredited to provide training to overseas students. If you are an overseas student you are welcome to enrol in the course as an audit student, so long as you meet our course pre-requisites.

On successful completion of all assessment activities, you will be issued with a Certificate of Graduation, and will be eligible to register as an infant massage educator with Baby in Mind.

However, we cannot issue overseas students with a Nationally Recognised Statement of Attainment.