Zoho Support

Multi Channel Tickets

Whether your clients email in tickets, place complaints on social media, or prefer a ticket portal, Zoho Support allows for any of those ticket creation mediums to be fed into one centralized place. No more loosing track of tickets, or the stage that they are at!

Ticket automation

Zoho support allows you to automate the handling of tickets. Whether you are using SLA’s for particular clients, or a particular type of ticket, these workflow automation’s can automatically assign, or escalate tickets based on criteria. 

Constant Communication

Allow your team members to comment on tickets so that nobody is ever left out of the loop. If you need to reassign the ticket to another department, all previous comments will go with it!

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